How long does it take to deliver?
When you place a Léviur™ order, the work begins immediately as each order is carefully handmade by our professional craftsmen.
For worldwide shipping, it is delivered within 7 days. We work with major couriers and postal services worldwide to ship your orders.
Regardless of your location in the world, we will get your Léviur™ to you.
IMPORTANT: For all international orders, please kindly note that you might need to pay the import duties and levies for certain items imported into your country.
Delivery Fee (Currently Free)
All Léviur products are always in stock (unless stated), worldwide delivery takes 6-8 days.
Delivery Fee: €15/$19
All Léviur products are always in stock (unless stated), worldwide delivery takes 5 days.
What delivery method will you use?
We work with major couriers and postal services worldwide to ship your orders, for Express Delivery shipments are done through DHL.
Do you ship worldwide?
Yes, we ship our products globally.
What time are deliveries usually made?
Items are delivered via the local postal service usually during business hours. (Monday-Friday, 9am-5pm)
How can I track my shipping?
You can reach out to us at email@example.com if you want an update of the shipping situation, we can provide a tracking code to you then and you can use it to track your shipment on our 'Track your order' page in the footer menu.
Do you offer Money-Back Guarantee?
We want you to be 100% satisfied with your purchase, and stand by the quality of our products.
Please note we can only accept back Léviur products that were directly purchased through leviur.com, we cannot accept products that were purchased from a third-party retailer.
Please note that 60 days after receiving the product, you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product first after their purchase so you experience the next generation of sustainable jewelry today! (Personalized Jewelry can only be replaced or resized due to the personal customization)
IMPORTANT: Please note any return or refund will incur a service fee of €15/$19. This fee will be charged for repackaging, quality check and restock to our warehouse. Additionally, the shipping cost involved during your purchase will be deducted from your final refund proceeds. (€6.50/$7.95 will still be deducted even if your order is shipped under Free Standard and €15/$19 for DHL Express orders)
What is your returns policy?
Please be advised that all items purchased during our special site-wide sales are non-refundable. However, items purchased (unworn, with tags, in original packaging) are eligible to return for store credit or direct size exchange only. Credit or exchange requests will only be honored within 90 days of placing your order. Store credit discount codes cannot be retro-applied or stacked. You will also be responsible for covering the shipping cost when sending the product back to us.
IMPORTANT: Please note any return or exchange of 925 silver item will incur a service fee of €15/$19. This fee will be charged for repackaging, quality check and restock to our warehouse.
Additionally, please note that the shipping cost involved during your purchase will be deducted from your final refund proceeds. (€6.50/$7.95 will still be deducted even if your order is shipped under Free Standard and €15/$19 for DHL Express orders)
What do I need to do to return and exchange my item?
We are happy to process a replacement provided that:
1. The item must be unworn and in the same condition when you received them.
3. The customer returns the product with tracked insured shipping at the customer’s expense.
4. The return tracking code and image of the packing slip is secured to be shared with us.
5. It must also be in the original packaging.
On successful delivery and inspection of the product by Léviur™, you will be provided a store credit minus the shipping fee so you can place your order again.
What can I do if I received a damaged, different or missing item?
Did your item arrived damaged, different or missing? Please email us at firstname.lastname@example.org and we will send out your replacement immediately. Please refer to the procedures below:
- Within 7 days, after receiving the product, please contact us with a photo or video explaining the issue and whether you want a return or replacement.
We will review the claim and contact you if we need more information.
- If approved, we will provide store credit or resend the item, you may also be asked to return the product.
- Customers will only be charged once for shipping costs (this includes returns)
- No-restocking to be charged to the consumers for the return of the product.
IMPORTANT: We are not responsible for any damages caused by wear and tear if the item does not fit due to issues with sizing. If it doesn’t fit your finger, kindly let us know immediately so we can arrange a return. Damages caused by refitting and resizing on your own before returning will not be accepted.
IMPORTANT: We do not offer refunds because of shipping delays, as there are sometimes unforeseen circumstances that may occur during the transit of your order which most of the time we do not have control of.
Where should I mail my authorized return?
Please contact our customer service at email@example.com to get the returned address.