FAQS

FREQUENTLY ASKED QUESTIONS

Why is the LÉVIUR stone exclusive?

The Léviur stone is exclusive because each stone consumes about 3 months to manufacture in our laboratories. Besides that, it is composed of valuable minerals that are very rare to find and deal with.

How is it formulated?

The Léviur stone is an exclusive, high-quality Moissanite Stone. The stone is formulated with rare minerals that pass through an extensive manufacturing process in our state-of-the-art laboratories. It boasts a shiny outer surface and carries a refractive index of 2.39. 

How hard is the Léviur stone?

Our signature Léviur stone is known for its durability; it is a tough stone that cannot be broken or scarred. You could be carrying it every day, and not a single scar may appear on its sparkly body. The LÉVIUR stone is harder than Sapphire and Ruby (9.0), Pearl (2.5), Moonstone (6.5), and Emerald (7.5).

 

From where can I purchase the Léviur jewelry items?

At the moment, all of our original Léviur jewelry collections can only be purchased from our official website. Any other social media page that claims to be our exclusive selling partners is a fraud. While booking your order from our official website, you can be sure that the products are authentic.

To place your order, visit our website www.leviur.com, click on the SHOP icon, and browse through our elegant collections.

Where are the Léviur headquarters located?

We are a Europe-based company that holds a USA registered address. Shortly, we aim to expand our horizons in the form of concept idea flagship stores all over Europe.

 

Does the Léviur stone have a warranty card?

Being a responsible manufacturer and supplier of this industry, our stone comes with a warranty of three years. It covers the costs of the stone from a change in color, shine, and clarity. The warranty, however, does not cover the stone’s physical damage.

In what areas do you provide shipping?

We’re humbled to inform you that Léviur offers worldwide shipping. Regardless of where you live, we’ll ship your order and make sure that it reaches you within the promised number of days.

I want to purchase a Léviur ring, but do not know my ring size is. Can you help?

Here at Léviur, we employ the standard USA ring sizes. You can also find your size through our ring chart on the tabs on the product pages.

Does my Léviur ring have a warranty?

Certainly.

All of our products come with a warranty of 3 years. It begins from the day you receive your ring and ends within 3 years. After that, you will not be able to request a replacement or return. The ring’s warranty covers the change in its color and clarity. Besides that, it does not entertain damages that are caused to the stone.

What ring sizes are available?

The Léviur rings are available from sizes 5 to 9. If your size is smaller than 5 or greater than 9, we will have to craft a customized ring for you. Rings made on order are manufactured by hand and can take around 2-3 months. Moreover, you will also be required to pay an extra $29.95 to receive it.

How can I place an order for a customized size?

Simply add the ring to cart, and before checking out, insert your size in the notes section. Once you’re done, email us at info@leviur.com , and we will proceed with your particular order.

Can I change my order that has already been purchased?

An order can be canceled after an hour of its placement. You can email us at info@leviur.com  for order cancellation, and our team will look into it.

However, please bear in mind that modifications that occur after 60 minutes will be charged with a fee of $15. This is so because your order will be directly shipped to the warehouse for final touches. The policy applies to modifications like changing the item, size, shipping address, shipping method, recipient’s name, or phone number.

Can I track my order?

Yes, the tracking number can be requested and the purchase can be tracked on our 'Track you order' page in the footer menu.

Can my order of 1.0 Carats be upgraded to 2 Carats?

Yes, that’s possible.

We advise you to visit our website www.leviur.com and create a new order. Once you’ve checked out, please send us an email informing us about the upgrade; we will cancel the previous order and edit the new one.

However, if you inform us too late and the previous order has already shipped, we wouldn’t be able to proceed with the upgrade.

Why have I not received a confirmation email?

Situations like these are infrequent. Usually, the confirmation email takes 30 minutes to land in the customer’s inbox. Consider going through the spam folder, and if you still can’t find it, please send us an email at info@leviur.com, and our customer care will deal with your issue.

I am unable to view my email correctly. Why am I facing this issue?

It could be due to a technical error. However, for your satisfaction, please send us an email at info@leviur.com, and someone from our crew will get back to you as soon as they can.

Can I change my address after receiving the confirmation email?

As per our terms and conditions, once the order is dispatched from the warehouse, no further modifications can be entertained. It is the responsibility of the customer to provide the correct mailing address at the time of checkout.

However, you can monitor the status of your order and get it mailed to you through a local post office.

I received an email indicating that my order is incomplete. So I placed another order, and now I am being charged twice. Why has this happened?

It could be a systematic error. You can send us an email at info@leviur.com, and our team will ensure to resolve the problem. Please note that your duplicate order can only be canceled if your new order is the same as the old one, which means, in terms of the total number of purchased items, the recipient’s name, and shipping address.

 

Previously I sent an email requesting a modification of my shipping address. The request got accepted, and my address was changed. However, a recent email shows my old address with the order. What could be the issue here?

Once we have modified your order, our warehouse team is bound to cater to the request.

 

I keep getting email notifications regarding my order. What are those for, and how can I opt-out from receiving them?

Those emails are keeping you updated on your order’s delivery status. You can stop receiving them by simply clicking on the unsubscribe option.

I placed my order but forgot to put it in my store credit. How can I use it now?

Unfortunately, according to the Léviur policy, once you have confirmed your order and made your payment, we cannot refund the difference of the credit. However, for your satisfaction, we encourage you to share your query with our team through email info@leviur.com.

 

 

How long does your current promotion last?

There is no specific timeline to estimate that. It all depends on the supply and demand; the faster people purchase them, the earliest we run out of stock.

 

What payment options do I have?

We accept payments through Visa, MasterCard, Discover, and PayPal. We do not entertain cash on delivery, as of yet. 

 

Do you have a support phone number where I can directly connect with your customer care?

Yes

Tel:+ 1 844-863-1982

Our crew is available Monday to Friday, from 9 a.m. to 6 p.m. EST. When you send us an email, please be sure that you will be entertained with a speedy response. Besides that, you may also connect with us through our Facebook or Instagram page.

 

How do I reach out to your customer support for an urgent complaint?

 

Our customer service is available 24/7 to cater to your queries. You can reach out to us via email at info@leviur.com, and we will resolve your problem within no time.